I love that this Shark vacuum protects against allergens and helps keep our home dust-free. This can be emptied after you have finished with the vacuum and can be rinsed out and washed. The great thing about the Shark Duo is that you can see inside the container how must dust and dirt is being collected. I was quite shocked at how much dust had collected in the bagless container. We tested out the Shark vacuum and it really did a fantastic job. The Vacuum comes with one floorhead which has duo technology to enable the vacuum to pick up debris and dust at the same time. The Shark Duo Clean Upright Vacuum is a great choice of Vacuum. I had been needing a new Vacuum for some time as my old one was not working very well. I’ll begin by saying I was not asked to write this review, it’s something I decided to do and this is my honest opinion and view. About three weeks ago I got a new Shark Duo Clean Upright Vacuum Cleaner which I am so excited about. While Trustpilot may wish to takedown or neutralise my review, (as they have done before with another manufacturer) this is an honest and truthful review.Today I have a Shark Vacuum review. PS This is a confirmed purchase via a link sent to me my Shark. It was a journey I won’t be taking again. I don’t want to contribute to landfill and generating more plastic waste, and I don’t want to support manufacturers who sell products that have poor customer service, poor after sales warranty and poor spare parts policies. Also where a manufacturers last resort of customer service is to offer a heavily discounted new product because of a poor spare part policy and stockholding that doesn’t result in any customer loyalty. Now some people may think that’s a deal, but me, I’m reluctant to buy any more products that are built to a budget, and to a quality that doesn’t last a reasonable period. Their solution – Pay the price of the brush roller assembly (yes £55) and get a whole new vacuum cleaner.
Because they don’t hold stock of “spares” for more than a few years, (or because that part had already worn out for loads of other customers) they then (after several hours of email and phone calls to India, Columbia and the UK, and an email to their US based UK managing director FINALLY put someone forward who a) works for the company and b) takes responsibility. Shark wouldn’t replace either under warranty, and couldn’t replace the brush roller as a) It was never sold as a spare part (similar parts are available for less than £20 from shark) b) Came as part of a whole sub-assembly that costs £55 that there was no stock of. IF (and it's a BIG if) you actually get someone who speaks English properly and can string a sentence together (and that refers to people who are both based in the UK and based offshore) in their outsourced call centres, they will claim things are not covered due to "Wear and Tear" which actually means "We can determine ourselves when we honour our marvellous sounding warranty.” In my experience this was an accessory holder that snapped with normal use, and then a brush roller that wore out within the 5 years warranty and couldn’t be replaced under warranty. Don't expect any warranty out of Shark in the UK even though they claim they will give a 5 year warranty.